Adventures with Users

While reading Shark Tank, I was reminded of an incident several years ago.

I was doing support at a small business. Most of the systems ran Windows 98, but there were a few die-hard Mac users. I didn’t support the Macs, but people would still come to me with Mac questions.

“Do you have the MacOS CD,” one user asked? She pronounced it “Mac Ohse,” like it was a cereal.
I try to correct her. “You mean Mac Oh Ess, ” I ask?
“No,” she says confidently, “Mac Ohse. It’s different.”
2005/04/04
Previously On Atomized:
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